Shipping policy

Cleanova Shipping Policy

Welcome to Cleanova! We are committed to providing you with an efficient and reliable delivery experience for all your eco-friendly home care products. Please review our shipping policy below for details on order processing, rates, delivery timelines, and tracking.

1. Order Processing Times

  • Standard Processing: All orders are processed and packed within 1–5 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

  • Order Tracking: Once your order has shipped, you will receive an automated email notification containing your tracking number and carrier details.

2. Shipping Rates & Estimated Delivery Times

We ship to domestic addresses. Delivery timeframes depend on your shipping location and chosen shipping method at checkout:

Shipping Method Estimated Delivery Time Cost
Economy Shipping 5 – 8 Business Days FREE

 

3. Order Tracking & Delivery Updates

  • Once your package leaves our facility, you can track its progress directly using the tracking link sent to your email.

  • Please allow up to 24–48 hours for tracking information to update on the carrier’s portal.

4. Correct Shipping Address

Please double-check your shipping address during checkout. Cleanova is not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your address, please contact us immediately at info@clnv.store so we can update it before your order is processed.

5. Lost, Damaged, or Delayed Packages

  • Carrier Delays: While we strive to ship your items promptly, unforeseen carrier delays (weather, high volume during holidays) are out of our direct control.

  • Damaged Items: If your items arrive damaged, please take clear photos of the damaged product and packaging, and contact us within 48 hours of delivery at info@clnv.store.

  • Lost Packages: If your tracking states "Delivered" but you haven't received your package, please check around your residence and with neighbors first. If it is still missing after 2 business days, email us with your order number.

6. Customs, Duties & Taxes (International Orders)

  • Cleanova is not responsible for any customs, duties, or taxes applied to your order upon international shipment. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact our support team:

  • Email: info@clnv.store

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM [EST / PST]

  • Website: https://clnv.store